Veterans Affairs Canada’s Accessibility Action Plan 2025-2028

Table of contents 1.0 General 1.1 Message from Veterans Affairs Canada’s Deputy Minister and the Champion of Accessibility 1.2 Message from the Accessibility Network 1.3 Process for receiving and dealing with accessibility-related feedback 1.4 Accessibility statement 1.5 Executive summary 1.6 Introduction message 2.0 Areas described under section 5 of the Act 2.1 Employment 2.2 The built environment 2.3 Information and Communication Technologies (ICT) 2.4 Communication (other than information and communication technologies) 2.5 The procurement of goods, services and facilities 2.6 The design and delivery of programs and services 2.7 Transportation 2.8 Organizational culture 3.0 Training 4.0 Consultations 4.1 Who we consulted 4.2 How we consulted 4.3 What we heard 5.0 Feedback 6.0 Conclusion 6.1 What we have learned 6.2 Looking forward 7.0 Glossary Appendix A Accessibility results framework Appendix B Veterans Affairs Canada terminology and other government departments and services Appendix C Actions remaining from VAC’s Accessibility Progress Report 2024

Publisher

Veterans Affairs Canada

Resources

2

Updated

2026-04-09