Departmental Results Framework Indicators 2024-2025 Edition - Indicator 7: Service Satisfaction Index

The Service Satisfaction Index is calculated from the results of the questions: The CRA’s service was easy to access + The CRA’s service was timely + The information I was given was accurate + The information I was given was complete + The information I was given was easy to understand + The CRA representative took time to understand my situation + The CRA representative was professional + The CRA representative was courteous

Publisher

Canada Revenue Agency

Resources

2

Catalogue metadata updated

2025-11-19