Central Intake calls

If you are in need of emergency shelter space, please call the City of Toronto’s Central Intake line at 416-338-4766 or 1-877-338-3398. This catalogue entry provides two data sets related to calls to Central Intake. Central Intake is a City-operated, 24/7 telephone-based service that offers referrals to emergency shelter and other overnight accommodation, as well as information about other homelessness services. These two data sets provide information about calls received by Central Intake, the outcomes of those calls, and the number of individuals who could not be matched to a shelter space each day. The first, Central Intake Service Queue Data, provides counts of the number of unique individuals who contacted Central Intake to access emergency shelter but were not matched to a shelter space. Generated through Central Intake caseworkers' use of the City's Shelter Management Information System (SMIS), the data are reported as a count for every operational day. The SMIS service queue for Central Intake records when a bed is requested for a caller seeking a shelter space. Those callers who could not be matched to an available space that suits their needs at the time of their call…

Publisher

City of Toronto

Resources

2

Catalogue metadata updated

2026-08-20