3-1-1 service requests 2009-2021

Customer initiated service requests received by 3-1-1 Contact Centre from 2009 to 2021. Service requests refer only to those call types that generate a request to a City of Vancouver department to provide service. This dataset contains location information such as address or intersection where service was requested and the local area corresponding to the case (incident) location.​ Due to the volume of records, we segmented the service requests data into multiple datasets. See 3-1-1 service requests for records since 2022. Note ​The 3-1-1 case management system started collecting case service requests data on June 1, 2009. The system was upgraded on August 17, 2022. Department, Division or Call Types beginning with ZZ – OLD refers to obsolete types used in the past. Generally, another call type within the same division, or another division within the same department replaced the obsolete type. When reviewing case location data spatially, consideration should be given to the City’s urban attributes such as vegetation density, population density, age of infrastructure asset, area specific bylaws, etc. Some case types are associated with city locations.​​​ Data currency ​Data are…

Publisher

City of Vancouver

Resources

1

Catalogue metadata updated

2024-04-24