2023 Reports of the Auditor General of Canada—Report 9—Processing Applications for Permanent Residence (English, PDF)

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Publisher-reported update

2024-01-05

This audit focused on whether Immigration, Refugees and Citizenship Canada processed applications for permanent residence promptly and efficiently to support Canada’s economic, family reunification, and humanitarian goals. The audit looked at how efficiently the department processed applications in 8 permanent residence programs, including how the department managed its inventory of applications and what strategies it used to address processing delays, including those resulting from the COVID-19 pandemic. The audit also examined the department’s processing capacity and workload distribution across its offices and programs as well as its ongoing transition to online processing.

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