Algorithmic Impact Assessment - Record of Employment Comments (English) (English, PDF)

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2024-04-25

##Record of Employment Comments Classification Model: Reducing Manual Review of Text Comments The Record of Employment (ROE) form contains a text field (Block 18) for entering any details about exceptional circumstances that should be communicated to Service Canada to clarify the information on the ROE. The information provided in Block 18 should not repeat information that appears in other areas of the form. However, in many cases, Service Canada receives ROE forms with comments in this field containing information that is either redundant to what is provided elsewhere, or irrelevant for the purposes of processing an Employment Insurance (EI) claim. Whenever the last ROE that is part of an EI claim has text in Block 18, a work item will be created for a Service Canada agent to review the information manually. This results in additional human labour to process these work items, and also slows down the automation processes in place. The Record of Employment Comments Classification (ROECC) model is intended to process incoming ROE forms that have comments in Block 18 and determine whether they contain information about the Reason for Separation (RFS, i.e., the reason the ROE was…

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