311 service requests 2020 (English, ZIP)

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ZIP

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file-only

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4,621,632 bytes

Publisher-reported update

2025-10-16

The dataset contains information on customer initiated service requests received by 311 Toronto. This data was collected from multiple channels including telephone, fax, email, online self-serve requests, mobile API and Twitter. 311 manages City divisional service request data for Solid Waste Management, Transportation Services, Toronto Water, Municipal Licensing & Standards, and Urban Forestry. 311 consulted with these participating divisions and subject matter experts for this dataset release. Attributes: * Service Request Creation Date and Time - The date and time when a service request (SR) is created and submitted into a work management system of a respective Service Request Division. * Service Request Location - The readable description of location recorded for the service request. The location is recorded as the first three characters of the postal code of the service request (forward sortation area: FSA), or the street intersection of the location of the service request. The Open Data set only shows SRs which are validated in the City's GeoSpatial system. Such SRs would have either street address or intersection specified as a location. * Original Service Request Type -…

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