Survey of satisfaction among citizens with respect to the services of the City of Montreal

The City of Montreal assesses the level of satisfaction of citizens with municipal services. A first wave of satisfaction surveys took place in the fall of 2014. The City of Montreal satisfaction study includes three satisfaction surveys conducted among the Montreal population, as well as a satisfaction survey among businesses in the City of Montreal: Survey of citizens' satisfaction with collective and individual services; [Survey of satisfaction of citizens with telephone service 311] (/city-of-montreal/survey-satisfaction-citizens-service-telephonique-311); [Satisfaction survey among citizens of the nine largest municipalities in Quebec] (/city-of-montreal/satisfaction-survey-grandes-Municipalites-quebec); [Business satisfaction survey with collective and individual services] (/city-of-montreal/business-satisfaction-survey). Survey Objectives: Evaluate indicators relating to the reputation of the City of Montreal Evaluate satisfaction with public services Evaluate satisfaction with individual service Identify priorities for action to move the needle of satisfaction

Publisher

Government and Municipalities of Québec

Resources

7

Catalogue metadata updated

2026-05-27