Current Year Service Requests

Service Requests may be received from citizens through the following Channels: 311 Contact Centre Client Service Centre 311 Email Web-based Self- Service portal Accuracy : Due to a system change, the status field of service requests created before April 9, 2024 will not be updated after November 5, 2024. Update Frequency : Daily Attributes : Service Request ID – Service Request # Status – Service Request Stage Description - Service Request Classification Type - Service Request Classification Opened Date – Date the Service Request was opened Closed Date – Date the Service Request was closed Address – Service Request Location, the field is only displayed for public service request types*. Latitude – Service Request Location Latitude, the field is only displayed for public service request types*. Longitude – Service Request Location Longitude, the field is only displayed for public service request types*. Ward – Ward number that the service request relates to Channel – Channel the Service request was created in, for example, Web (WEB), Phone (Voice In), In Person (Face2Face), Mobile (WAP) Public service requests deal with community-wide services, such as fixing roads or maintaining…

Publisher

City of Ottawa

Resources

1

Catalogue metadata updated

2026-04-01