Audit of Demand and Relationship Management (English, HTML)

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Publisher-reported update

2019-08-07

The objective of this audit was to provide assurance that appropriate controls, processes and functions had been defined for Shared Services Canada (SSC) to proactively manage the demands of, and relationships with, its partners and clients. The scope of the audit included the controls, processes and functions within the Information Technology Infrastructure Library service lifecycle related to demand and relationship management with SSC’s partners and clients.

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