AIA v1 (PDF file, in French) (French)

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Publisher-reported update

2024-10-15

PSPC Human Capital Management aims to address and eliminate the existing backlog of pay cases by implementing an AI assistant designed to support compensation agents (CA). The primary objective of the AI assistant is to offer advice and necessary information to CAs and support them in expediating case closure. Currently, the tool is applied to synthetic data on select case types (actings) that are over 365 days old. Adopting a hybrid-by-design approach, this initiative aims to harness the strengths of both human insight and machine efficiency. This approach enables rapid data consumption and recommendations by machines, while CAs retain decision-making authority over how the data is used, ensuring a balanced and effective resolution process. The project will focus on aggregating relevant case data and information, assessing it for accuracy and completeness, and validating it against authoritative sources such as approved standard operating procedures (SoPs), job aids, directives, and policy documents. This comprehensive strategy aims to enhance the efficiency and accuracy of CAs work, facilitate faster case resolutions, and elevate the quality of service. Treasury Board’s…

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