Complaint Resolution (English, CSV)

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Publisher-reported update

2024-02-24

The Canada Energy Regulator (CER) receives a variety of complaints with respect to reclamation, crop damage/loss, water or tile drainage, noise, damages caused as a result of construction, concerns with communication/interactions by company representatives or other organizations. Complaints that are managed in the complaint resolution program are issues of concern received by the CER from those who are affected by federally-regulated energy infrastructure and the physical activities of the company. Complainants can be Indigenous Groups, other companies, municipalities, contractors, government agencies, landowner associations, landowners and Non-Government Organizations (NGO)’s. When a complaint is received, the CER will recommend in collaboration with parties, the appropriate process to resolve the issue. If the issue relates to a compliance matter within an existing compliance verification program, the CER may direct certain actions be taken to resolve non-compliance before other issues are resolved. If parties are unable to come to an agreement on their own or through mediation, the CER will decide the matter. Parties can also choose to withdraw their complaint or request that…

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