Customer Satisfaction Feedback Initiative (CSFI) (French, DOC)

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Publisher-reported update

2023-08-22

About the Client Satisfaction Feedback Initiative Measuring customer satisfaction is essential to improving service delivery — a top Shared Services Canada (SSC) priority. Our Customer Satisfaction Feedback Initiative gauges satisfaction on SSC service delivery. It: helps identify areas that are performing well supports annual service reviews identifies areas for continuous service improvement.

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