Annual report - Adjudication & Conflict Management Office (ACMO), Passport Office - 2002-2003 (English, PDF)

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Publisher-reported update

2025-12-16

Archived and Outdated Information: This publication is out of date and should be referenced for research or recordkeeping purposes only. It is not subject to the Government of Canada Web Standards and has not been altered or updated since it was archived. You can request an alternate version of our publications by email at Accessibilite-accessibility@international.gc.ca or telephone at 1-800-267-8376. The first Annual Report of the Adjudication and Conflict Management Office (ACMO) highlights its core activities: independent review of passport service revocations or suspensions, and planning for the creation of the Office of the Public Ombudsman. The report also notes progress in developing alternative dispute resolution mechanisms with suppliers, promoting procedures for internal disclosure of workplace wrongdoing, and consulting on privacy and access to information. Despite limited resources, the Office has laid the groundwork for future action and anticipates staffing increases to better serve clients, employees, and partners of the Passport Office.

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