Audit on service provider invoicing controls for the Email Transformation Initiative (French, HTML)

View metadata and access the original French HTML file: Audit on service provider invoicing controls for the Email Transformation Initiative.

Format

HTML

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file-only

Publisher-reported update

2019-08-07

The objective of this audit was to provide reasonable assurance to Shared Services Canada (SSC) regarding the accuracy of the invoicing reports provided by the service provider of the Email Transformation Initiative (ETI) services. The scope of the audit included the service provider’s invoicing processes and controls, including all records and systems in support of ETI invoicing and billing from February 1, 2015, to July 31, 2016. The audit focused on four main areas of the billing process: Mailbox reporting, BlackBerry management services, Service level targets, Change request approval process.

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