2013 Survey Results (French, PDF)

View metadata and access the original French PDF file: 2013 Survey Results.

Format

PDF

Access

file-only

Publisher-reported update

2026-05-27

As part of a periodic measurement of satisfaction initiated in 2012 and aimed at including the point of view of Montreal residents in the decision-making process, the City of Montreal mandated SOM to conduct the 2013 satisfaction survey. This wave is specifically aimed at evaluating the following dimensions: •The level of satisfaction with the quality of life in Montreal; •The evolution of the level of satisfaction with the quality of municipal services; •The importance given to municipal services and their relative priority; •The level of satisfaction with customer services and web services provided by the City of Montreal; •The ability to find information concerning municipal services and the appreciation of contacts with representatives of the City of Montreal (311 service and Accès Montréal offices); •The means of communication used by the City of Montreal with Montreal residents. Recent versions of satisfaction surveys (standardized approach) are available in the following two sets: [Satisfaction survey among businesses with respect to City of Montreal services] (/city-of-montreal/business-satisfaction-survey) [Survey of satisfaction of citizens with respect to City of…

Access original file