What Passport Canada heard from Canadians: public consultations findings report - 2010 (English, PDF)

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2026-03-13

Archived and Outdated Information: This publication is out of date and should be referenced for research or recordkeeping purposes only. It is not subject to the Government of Canada Web Standards and has not been altered or updated since it was archived. You can request an alternate version of our publications by email at Accessibilite-accessibility@international.gc.ca or telephone at 1-800-267-8376. This report summarizes feedback collected through public consultations, round tables, and an online questionnaire on proposed changes to Canadian passport services, including the introduction of the electronic passport (ePassport). It outlines key themes such as service quality, privacy concerns, fees, validity periods, and suggested service improvements, in accordance with the User Fees Act.

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