Usability Testing - CCC Phone Menu Re-design Project (English, PPTX)

View metadata and access the original English PPTX file: Usability Testing - CCC Phone Menu Re-design Project.

Format

PPTX

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file-only

Size

1,826,930 bytes

Publisher-reported update

2024-10-01

The Client Contact Centre’s (CCC) phone menu was improved to address feedback regarding its path ambiguity, limited reporting capabilities, and client confusion resulting from duplicate queue lines. The goal of usability testing is to evaluate how well the existing phone menu works and to determine which redesigned model has the highest client experience score.

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