Passport Canada’s Mail Tracking System (MTS) - Privacy Impact Assessment: Global Affairs Canada - 2023-08-15 (English, HTML)

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2026-07-13

The Privacy Impact Assessment (PIA) was developed as part of the Department’s commitment to protection of personal information. It also meets the Management of Information Technology Security requirements obligating departmental major services to undergo a security and privacy assessment at this point. The need to implement a mail tracking system at Passport Canada (PPTC) has been identified as an urgent operational priority; the rationale being the critical need to ensure PPTC’s ability to effectively track mail received to issue passports / travel documents prior to the upcoming peak season. The Operational objective was to deploy the system/solution nationally, starting June 16th, 2008, at the new mail–in processing location, 22 De Varennes in Gatineau. Other than a few technical problems, which were solved, the installation went as planned. This project provides a complete solution to track applications from the time they enter PPTC facilities to the time a service request is created in IRIS (IRIS is an Integrated Retrieval Information System for Passport Canada’s/Passport issuance System). The project also provides management with a means to generate statistical reports,…

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