Service delivery performance for the Ontario Public Service

The OPS CSS are service commitments that you can expect when accessing government services by: * telephone * in-person visits * e-mail * regular mail * fax * government websites Where tracking systems were not available, sampling and mystery shopping was used to estimate results. *[CSS]: Common Service Standards *[OPS]: Ontario Public Service

Publisher
Government of Ontario
Resources
4
Catalogue metadata updated
2026-06-10

Data overview

Formats
HTML, XLSX
File languages
English, French
Available actions
2 loadable resources

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Resources

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