Phone Queue Metrics

Name: Phone Queue Metrics
Creator: City of Kitchener
License: https://open-kitchenergis.opendata.arcgis.com/pages/licence

The city has multiple contact centres that take advantage of the city's Cisco UCCX phone system and CUIC for reporting on UCCX data. UCCX keeps a record of typical call centre metrics that provide insight into the operations of these contact centres. This dataset contains the full suite of queue metrics for all of the phone queues at the city by day.

Publisher: City of Kitchener
Resources: 1
Catalogue metadata updated: 2025-09-05

Data overview

Formats: CSV
File languages: English
Available actions: 1 loadable resources

Official sources and licences

Region of Waterloo Open Data
City of Kitchener Open Data Licence

Resources

Phone Queue Metrics (English, CSV) CSV

Related open data

City of Kitchener
Kitchener