Phone Queue Metrics (English, CSV)

Load this English CSV resource into a live table: Phone Queue Metrics.

Format

CSV

Access

ingestable

Publisher-reported update

2025-09-05

The city has multiple contact centres that take advantage of the city's Cisco UCCX phone system and CUIC for reporting on UCCX data. UCCX keeps a record of typical call centre metrics that provide insight into the operations of these contact centres. This dataset contains the full suite of queue metrics for all of the phone queues at the city by day.

Access original file