3-1-1 contact centre metrics

Name: 3-1-1 contact centre metrics
Creator: City of Vancouver
License: https://opendata.vancouver.ca/pages/licence/

Contact Centre Metrics refer to the number of calls presented, handled, and abandoned at the Centre, as well as the average speed of answer by Customer Service Representatives (CSRs), the combination of which service level percentages are derived. Note The 3-1-1 program was officially launched on June 15, 2009. Data currency Data extract on this website is updated monthly. Data accuracy Contact Centre Metrics are generated from data in the phone system. Websites for further information Contact the City of Vancouver

Publisher: City of Vancouver
Resources: 1
Catalogue metadata updated: 2026-09-01

Data overview

Formats: CSV
File languages: English
Available actions: 1 loadable resources

Official sources and licences

City of Vancouver Open Data
Open Government Licence – Vancouver

Resources

3-1-1 contact centre metrics (English, CSV) CSV

Related open data

City of Vancouver
Vancouver