3-1-1 contact centre metrics (English, CSV)

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CSV

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Publisher-reported update

2026-09-01

Contact Centre Metrics refer to the number of calls presented, handled, and abandoned at the Centre, as well as the average speed of answer by Customer Service Representatives (CSRs), the combination of which service level percentages are derived. Note The 3-1-1 program was officially launched on June 15, 2009. Data currency Data extract on this website is updated monthly. Data accuracy Contact Centre Metrics are generated from data in the phone system. Websites for further information Contact the City of Vancouver

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